Shipping & Returns
SHIPPING:
Thank you for choosing Safari Distributions! We appreciate your order and are committed to delivering your products promptly and efficiently.
Order Processing and Shipment:
All orders will be processed within 2-3 business days of payment approval.
Upon shipment, you will receive an email confirmation, including tracking information to keep you updated on the status of your order.
RETURNS:
At Safari Distributions, we want you to be completely satisfied with your purchase. Please review our returns policy:
Return Period: You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, regrettably, we cannot offer a refund or exchange.
Eligibility: To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
Non-Returnable Items: Certain items cannot be returned for hygiene or safety reasons, including perishable goods (e.g., food, flowers), intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Required Documentation: To process your return, we need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds: In some cases, partial refunds may be granted, particularly for items returned more than 30 days after delivery.
REFUNDS:
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specific timeframe.
LATE OR MISSING REFUNDS:
Check your bank account again if you haven't received your refund.
Contact your credit card company, as there may be a processing delay.
Reach out to your bank, as there is often additional processing time involved.
If you've followed these steps and haven't received your refund, please contact us at support@safari-distributions.com.
SALE ITEMS
We can only refund regular-priced items; unfortunately, sale items are non-refundable.
EXCHANGES:
We are happy to replace items that are defective or damaged. If you need to exchange a product for the same item, please contact us at support@safari-distributions.com for assistance.
RETURN SHIPPING:
You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you are returning an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
DAMAGED ITEMS:
In the unfortunate event that your order arrives Damaged Upon Arrival (DOA), please contact our customer service team immediately to obtain a Return Merchandise Authorization (RMA) and a prepaid return shipping label.
Our customer service team will issue a refund for damaged products when proof of damage is provided. We are committed to ensuring your satisfaction and resolving any issues promptly.
Thank you for choosing Safari Distributions. If you have any questions or need further assistance, please don't hesitate to contact us at info@safari-distributions.com.
